Return Policy

Return & Exchange Policy

At The Apex, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help!

🕒 Return Time Frame

You can request a return or exchange within 7 days of receiving your order.

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✅ Eligibility for Return

To be eligible for a return, the item must:

• Be unused and in the same condition you received it.

• Be in its original packaging, including accessories/manuals.

• Include the receipt or proof of purchase.

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🔁 Exchanges

We replace items only if they are defective or damaged. If you need to exchange your product for the same item, please contact us at theapex898@gmail.com with details and photos of the issue.

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🚚 Return Shipping

• Customers are responsible for return shipping costs unless the product is damaged or incorrect.

• We recommend using a trackable shipping method for your return.

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💳 Refunds (if applicable)

• Once we receive and inspect your return, we’ll notify you via email.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

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❌ Non-Returnable Items

• Items that show signs of use or damage after delivery.

• Gift cards or downloadable software.

• Final sale or clearance items.

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📩 Need Help?

If you have any questions or need assistance, please contact us at theapex898@gmail.com — we're always happy to help!